The short version
- Unspent credits - refundable within 7 days of purchase, no reason needed.
- Spent credits - not refundable, because the image was generated and the cost incurred.
- Failed generations - never charged. The credit returns to your balance automatically, so there is nothing to refund.
- Charged but no credits - always made right, with no time limit.
1. Unspent credits
If you bought a credit pack within the last 7 days and have not used all of it, you can request a refund of the credits you have not spent. We refund pro rata: the unspent portion of the pack at the price you actually paid per credit.
For example, if you bought 75 credits for ₹199 and have used 15, the 60 unspent credits refund at roughly ₹159. The refunded credits are removed from your balance when the refund is issued.
2. Spent credits
Once a credit produces an image, it is not refundable. Each generation costs us a call to a paid third-party API, and that cost is incurred the moment you press generate.
This includes images you are not happy with. Image generation is probabilistic, and a result that does not match what you pictured is a delivered service, not a defect. This is exactly why every new account gets free credits: try the service before you buy.
3. Generations that failed
If a generation fails - our provider errors, times out, refuses the prompt, or the image cannot be saved - the credit is returned to your balance automatically as part of the same request. You do not need to contact us and there is nothing to refund.
If you ever see a credit disappear without an image appearing in your gallery, that is a bug. Tell us and we will restore it.
4. You were charged but got no credits
If money left your account and your balance did not go up, we will always fix it, regardless of how long ago it happened.
In most cases it fixes itself. We reconcile pending payments against Razorpay automatically, so if a payment succeeded but the confirmation never reached us - a closed tab, a dropped connection - the credits are granted the next time you open the pricing or account page. Every purchase is recorded, so nothing is lost.
If it has not resolved within a few hours, email us with the payment reference from your bank or your Razorpay receipt and we will either grant the credits or refund the payment, whichever you prefer.
5. Duplicate payments
If you were charged twice for the same purchase, the duplicate is refunded in full. Our system is built to grant credits only once per order, so a genuine duplicate charge means a duplicate order, and you should not pay for both.
6. Terminated accounts
If we terminate an account for breaching the acceptable use section of our Terms & Conditions, unspent credits are forfeited and no refund is due. This is not a routine outcome; it applies to serious breaches.
If you close your account yourself, the standard 7-day rule applies to unspent credits from any purchase in that window.
7. How to request a refund
Email support@pixscribe.app from the address on your account, and include:
- The plan you bought and roughly when
- The payment or order reference, which is on your account page under purchase history
- Whether you want a refund or the credits granted
We aim to respond within two business days. Approved refunds are issued to the original payment method through Razorpay. Once we issue it, Razorpay and your bank typically take five to seven business days to make the money visible in your account - that part is outside our control.
8. Statutory rights
This policy sits alongside your rights under Indian consumer law and does not replace them. Where the law gives you a stronger right than this policy does, the law wins.